Legal
Privacy Policy
Effective Date: 12 March 2026 | www.ikondesoft.com
1. Introduction
Ikondesoft ('we', 'us', or 'our') operates www.ikondesoft.com (the 'Site'). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or engage our services. We are committed to protecting your personal data in accordance with applicable laws, including the Uganda Data Protection and Privacy Act 2019 and the EU General Data Protection Regulation (GDPR) where applicable.
By using our Site, you consent to the practices described in this Privacy Policy.
2. Information We Collect
2.1 Information You Provide Directly
- Name, email address, and phone number submitted via contact or project enquiry forms
- Project scope, requirements, and business details you share during communications
- Payment and billing information where applicable
2.2 Information Collected Automatically
- IP address, browser type, device type, and operating system
- Pages visited, time spent on pages, and referral URLs
- Cookies and similar tracking technologies (see our Cookie Policy)
2.3 Information from Third Parties
- Analytics data from providers such as Google Analytics
- Communication metadata from email, WhatsApp, or phone interactions
3. How We Use Your Information
We use your information for the following purposes:
- To respond to project enquiries and communicate about our services
- To deliver, manage, and improve the software engineering services you engage us for
- To analyse Site usage and improve user experience
- To comply with legal obligations
- To send service updates or newsletters (only with your explicit consent)
4. Legal Basis for Processing (GDPR)
Where GDPR applies, we process your data under the following legal bases:
- Contractual necessity — to fulfil a project contract or pre-contractual steps
- Legitimate interests — to improve our Site and services
- Consent — for marketing communications and non-essential cookies
- Legal obligation — where required by applicable law
5. Data Sharing and Disclosure
We do not sell your personal data. We may share your data with:
- Trusted service providers (hosting, analytics, communication tools) bound by confidentiality obligations
- Legal authorities where required by law or to protect our rights
- Business successors in the event of a merger or acquisition, with prior notice to you
6. International Data Transfers
Ikondesoft is based in Uganda. If you interact with us from the European Economic Area or other regions, your data may be transferred to and processed in Uganda. We implement appropriate safeguards, including standard contractual clauses, to protect such transfers.
7. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Project-related data is typically retained for 5 years following project completion. You may request deletion at any time.
8. Your Rights
Subject to applicable law, you have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Request deletion of your data ('right to be forgotten')
- Restrict or object to certain processing activities
- Data portability — receive your data in a structured, machine-readable format
- Withdraw consent at any time (where processing is based on consent)
To exercise these rights, contact us at: info@ikondesoft.com
9. Security
We implement industry-standard technical and organisational measures to protect your data, including encrypted data transmission (TLS), access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure.
10. Children's Privacy
Our Site and services are not directed at children under 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. We encourage you to review this page regularly.
12. Contact Us
For privacy-related enquiries:
Ikondesoft
Email: info@ikondesoft.com
Phone: +256 789 370 238
Website: www.ikondesoft.com
© 2026 Ikondesoft. All rights reserved.